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Company Policies

Company Policies   Exchanges/Refunds   Afrocare is committed to delivering top quality products and providing a first class service to our customers. In the event that the products is found defective or you feel unsatisfied with a product, you must notify us by e-mail immediately via Contact Us. You can then either receive a full refund, exchange or credit excluding shipping and handling charges. Please note: In the interest of hygiene and customer protection, we do not exchange or refund wigs, clip-on hair pieces or drawstring hair pieces. Your statutory rights are not affected. An administrative charge of 10% of the total transaction will be made on all refunds. Please contact Afrocare customer services prior to returning goods and obtain a Returns Authorisation Code (RAC) number. The RAC must accompany all returned goods with the original invoice. When returning an item(s) your return must have a Returns Authorisation Code (RAC) which is assigned by customer service. It must be clearly marked on the outside of the package or it will NOT be accepted.   For customers protection all exchanges/returns should be sent back by a form of recorded delivery, in the event that the parcel should go missing en-route to us.               Privacy   Your privacy is always respected and Afrocare is committed to safeguarding your privacy on-line. We collect only essential customer contact information, such as e-mail addresses, mailing & shipping address and credit card information. Contact details are used to get in touch with you when necessary and credit card information is used to charge you for products and services purchased. Afrocare will never intentionally disclose or pass on individually identifiable information about our customers to any third party without first receiving that customers permission. This policy applies specifically to your name, amyl address, phone number(s) and any other identifiable information. We may use your contact information from order form and mailing list to send you information about our company and promotional material from our company. If you do not wish to receive promotional e-mails please indicate so within your order and we will respect your request.                   Security   Here is why shopping at Afrocare.com is safe: All credit/debit card details given over the Internet to this site are encrypted and are processed by SecureTrading™. SecureTrading™ makes use of Public Key Infrastructure and Digital Certificates to ensure the authenticity and security of each transaction. 2048 bit encryption is used - the strongest level employed by any payment service provider. This allows us to complete all the financial transactions in a secure environment. All details given are encrypted and securely protected in accordance with the Data Protection Act 1984. The part of the website at which credit and debit card details are taken is held on a Secure Server. You can verify this by:- - Checking for a locked padlock in the bottom right hand corner of your browser window - The address of this page begins with https://. This means that it is on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit or debit card details nor other information. No personal or financial details are left unencrypted on a remote server, and such details are never sent by Internet e-mail In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures. Any information you submit to us is controlled by the privacy policy in effect at the time you submit it. If we significantly change our policy, we will notify you of the policy changes.