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Order Information

» Important Seasonal Delivery Information Due to the risk of orders being severely delayed or lost in the flood of presents and cards at this time of year, we make adjustments to our delivery options. The webstore remains open and any order made outside of the limits defined below will be shipped in the New Year. We will be effectively closed between 21/12/2011 and 03/01/2012   UK The last order date for UK orders is the 20th of December(at noon). All UK shipping methods will be in use.   Europe The last order date for European orders being shipped by Airmail is the 9th of December The last order date for European orders being shipped by Airsure is the 14th of December The last order date for international orders being shipped by DPD or DHL is the 20th of December(at noon) Where available, please use 'DPD-International Courier' , Where this is not available, the best option is Royal Mail Airsure as it is insured and trackable but there are likely to be delays at this time of year   Rest Of The World the last order date for orders being shipped by Airsure is the 9th of December,   Delivery Information   We currently send orders all over the world.   UK Orders are sent using: Royal Mail - 1st Class Recorded Delivery Royal Mail Special Delivery or, Courier (InterLink)   Rest Of The World Orders are sent using: Royal Mail AirSure, Royal Mail Small Packets Courier (DPD International)   Royal Mail 1st Class Recorded Delivery   The items are normally delivered within 1 - 3 working days following dispatch (a signature is required).     Royal Mail Special Delivery   The items are insured and delivered the day after dispatch before 1pm ( a signature is required).     Courier (InterLink, Mainland UK)   The items are delivered the day following dispatch between 9am and 5:00pm (a signature is required).   **Courier not currently available in Northern Ireland, Isle of Wight, other British Isles and Scottish Highlands. please choose Special Delivery     Royal Mail Airsure (International)   Europe - Items are delivered within 3 - 5 working days after the order has been dispatched. Rest of the World - Items are delivered within 5 - 10 working days after the order has been dispatched.   Royal Mail Small Packets   Europe - Items are normally delivered within 3 - 7 working days after the order has been dispatched. This service is not guaranteed or trackable. Please use Royal Mail Airsure or DPD-international courier for urgent orders. Rest of the World - Items are delivered within 5 - 10 working days after the order has been dispatched. This service is not guaranteed or trackable. Please use Royal Mail Airsure.   Courier (DPD International)   - France, Belgium, Germany, Netherlands - 2-3 Days - Other European countries 4-5 Days (A signature is required)     DHL (1-5 day)   - Covers most of the world, expensive service - 1-5 Days (A signature is required)       Tracking Orders   If you register and create an account you can : Check the status of your order. Check and amend your personal details. Check the status of your order. Check your past order history. Receive special prices and discounts by signing up to different memberships.     Methods Of Payment   We fulfill orders from anywhere in the world. All prices are in British Pounds Sterling but conversion rates of the day will apply to orders that are placed outside the U.K. We accept all major Credit and Debit cards including Postal Orders (UK only), Bank Transfers and Western Union. Detailed information is emailed to you along with your invoice when you place your order. Payment always has to be received in full before orders are dispatched. Credit or Debit Cards Credit or Debit card payments are processed by SecureTrading™ in a completely secure environment. We accept all major debit and credit cards including American Express. We require both the billing and shipping address of the credit card holder. If the name on the card is different from the name of the person placing the order, we reserve the right to call the card holder for further authorization.